COVID Commotion: Leading Change in

Patient Care Dynamics


Healthcare has changed globally in the face of the current pandemic. As much of modern healthcare halted surgeries and chronic patient care to manage the tsunami that COVID-19 brought, others took the wave as an opportunity to implement strategies to make care more effective and address a balance between COVID-19 and the daily demands of patients who are managing other healthcare challenges.

Viewers will learn:

How COVID-19 exposed weaknesses in care processes

Identifying ways to reduce patient contact, while optimizing patient care and outcomes

Defining the new normal and how change isthe way to manage the waves


Dr. Matt Jones, MBBS, FRCA

Dr. Matt Jones, MBBS, FRCA

Consultant Anaesthetist / Intensivist

Clinical Lead for Vascular Access

East Kent Hospitals University NHS Foundation Trust

Dr. Matt Jones has been a Consultant Anesthetist in a large multi-site Hospital Trust in the South East of England since 2003. His specialist interest lies within the field of vascular access and ultrasound and has a recognized clinical commitment in this area as well as being the Trust Lead Clinician for Vascular Access, heading up an IV Access team of over 20 members. He is a board member of the UK NIVAS (National Infusion and Vascular Access Society) and has been placing all types of vascular access devices for over 20 years, developing new techniques and products as well as working with companies and organizations to improve the quality and safety of practice in all areas of vascular access. He regularly speaks at National and International conferences and has an active interest in teaching, training and service development, including pioneering new techniques and methods of service delivery, especially in relation to the application of ECG based central line tip location systems and promoting excellence in securement and fixation.

MiKaela M. Olsen, MS, APRN-CNS, AOCNS®, FAAN

MiKaela M. Olsen, MS, APRN-CNS, AOCNS®, FAAN

Oncology and Hematology Clinical Nurse Specialist

Ambulatory Oncology Sidney Kimmel Comprehensive Cancer Center

at Johns Hopkins Hospital and Greenspring Oncology

MiKaela M. Olsen, MS, APRN-CNS, AOCNS®, FAAN, is an Oncology and Hematology Clinical Nurse Specialist at the Sidney Kimmel Comprehensive Cancer Center at the Johns Hopkins Hospital in Baltimore, MD and Greenspring Oncology. She is in charge of clinical operations for ambulatory oncology services with additional responsibilities across the JHH health system. Dr. Olsen serves as adjunct faculty for the Johns Hopkins School of Nursing and Faculty Associate at the University Of Maryland School Of Nursing. Dr. Olsen is the manager of the peripherally inserted central line catheter (PICC) team for the department of oncology, the chair of the Johns Hopkins Hospital Venous Access Device Committee, and chair of the CLABSI reduction subcommittee.

Jocelyn Hill - MS, RN, CVAA(c), VA-BC

Jocelyn Hill - MN, RN, CVAA(c), VA-BC™

Clinical Nurse Specialist (CNS) – IV Therapy, Vascular Access and Oncology

Providence Health Care, Vancouver, BC Canada

President-Elect - AVA 2020 Board of Directors

Jocelyn Hill is a clinical nurse specialist for IV Therapy, Vascular Access and Oncology in Providence Health Care (PHC), Vancouver, BC. Her clinical practice experience spans over 28 years and she is involved in policy development and implementing best practice clinical guidelines for vascular access, infusion therapy and chemotherapy administration at local, national and international levels. Jocelyn holds certifications and is an active member of CVAA, AVA, INS and CANO. She is currently President-Elect on the Board of Directors for AVA, was on the VACC Board for 2 terms and served as President for CVAA from 2012-2014. Jocelyn is the founding and current Chair for the local AVA Network and CVAA Chapter in Vancouver, Canada.

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